Why choose Indy Tankless Water Heaters?
Indy Tankless Water Heaters is a division of Heffner Plumbing located on the west side of Indianapolis. Heffner Plumbing has been serving the Indianapolis area for over 14 years with great experience and old-fashioned customer service.
You can be assured of Heffner's personal commitment to the highest standards of quality workmanship. They also makes sure that your needs are their number one priority and that they are professionally addressed. You can be sure that you will receive personal attention from your first phone call through the completion of the job and beyond.
Once again, thanks for your expert advice to ensure that I make good decisions about repairs to my old house plumbing...you encouraged me to get the "right" amount of work done...not do "everything"...can't thank you enough! A very satisfied customer!
David is the plumber to go to. Not only is he extremely thorough, he took time to make friends with the family pet (Shadow the dog) while replacing the toilet. The new Toto toilet is wonderful (the self closing lid keeps guests endlessly entertained!). I can't imagine someone being more trustworthy than Mr. Heffner. I will call no other plumber for any work that I need.
I've known David for 12 years and he is the BEST plumber around! My husband, Bob, and I trust him implicitly. We never have to worry that he isn't being 100% honest with us. His response time is super and he goes above and beyond in my book. Thanks, David, for being a service provider that we can depend on.
We called David on a Monday morning to repair an external discharge pipe for our sump pump. Probably not an emergency, but in light of the heavy storms we've experienced, something we didn't want to delay for a long time. David promised to come to our home to analyze the situation that afternoon, and was on our doorstep by 1:30. He completed his analysis and the repair within 30 minutes. Equally important, he spent another 20 mintues explaining to this plumbing novice why he enhanced the piping to protect our cellar from potential flooding caused by backups in the original structure. Having used David's services a few times, we've always found him to (be)dependable, a man of his word, caring and informative; characteristics I wish I could find in more service providers.
Originally, we had a water leak in our laundry room while we were gone for one night. We came home to find the laundry room and part of the bedroom soaked with water. David came out and stopped the water leak. After being out of our home for 2 weeks while the toxic mold was being treated, we arrived home and David was there promptly at 10 am and stayed till 8 pm. It could have been easy for him to have said I'll be back tomorrow, but, given we'd been out of our home for 2 weeks, he stayed until he got our water turned back on. That means, he installed a water heater (with thermal pump), drain pans, water softener, and well pump all in one day. Then, came back the next day and installed the reverse osmosis system on our kitchen sink and whole house water filter. David did an excellent job. He was prompt, he was great at explaining things (to where we didn't feel dumb) and was great at giving tips. I'd hire David in a heartbeat. Wish there were more like him.
I called at 8:00 on a Wednesday evening, got the answering service and informed them this was not an emergency. David called within 5 minutes, and worked around my work schedule to come before 8 the next morning to fix the problem. He was courteous, efficient, and very clean. A gem of a guy! I will definitely use him again.
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